Cancellation Policy
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Cancellation Policy
LAST UPDATED NOVEMBER 20th, 2023
MyBrand SaaS Cancellation Policy
1. Introduction
Welcome to MyBrand. We are dedicated to providing you with superior software solutions that enhance your business operations. To ensure clarity and protect both parties, we have established the following Cancellation Policy. By subscribing to MyBrand services, you agree to the terms outlined below.
2. Subscription Terms
a.Monthly Subscriptions
: Monthly subscriptions are billed on a monthly basis. The subscription will automatically renew each month unless canceled by the client.
b.Annual Subscriptions
: Annual subscriptions are billed annually and provide a discount compared to monthly billing. The subscription will automatically renew each year unless canceled by the client.
3. Cancellation Procedures
a.Monthly Subscriptions
: Clients may cancel their monthly subscription at any time. To cancel, clients must submit a cancellation request through their account settings or by contacting our support team at [email protected] at least 5 business days before the next billing cycle.
b.Annual Subscriptions
: Clients may cancel their annual subscription within the first 30 days for a full refund. After 30 days, annual subscriptions are non-refundable, and the service will continue until the end of the subscription period. Cancellation requests must be submitted through account settings or by contacting our support team at [email protected].
4. Refunds
a.Monthly Subscriptions
: No refunds will be issued for monthly subscriptions. Clients are responsible for any charges incurred up to the cancellation date.
b.Annual Subscriptions
: Refunds for annual subscriptions are only available if canceled within the first 30 days. After 30 days, no refunds will be issued. Clients will have access to the service for the remainder of the subscription term.
5. Account Suspension and Termination
a.Non-Payment
: If a payment is not successfully processed, the system will automatically retry the payment. If the payment attempt fails again, the account will be suspended. Clients must update their payment information or contact support at [email protected] to reactivate their account. Suspended accounts may be subject to a reactivation fee.
b.Violation of Terms
: MyBrand reserves the right to suspend or terminate accounts that violate our Terms of Service, engage in fraudulent activities, or misuse our platform. Suspended or terminated accounts are not eligible for refunds.
6. Changes to Subscription Plans
Clients may upgrade or downgrade their subscription plans at any time. Changes to the subscription plan will take effect at the start of the next billing cycle. Clients will be charged the new subscription rate at the next billing date.
7. Service Availability
MyBrand strives to provide uninterrupted service but does not guarantee 100% uptime. Scheduled maintenance or unforeseen circumstances may cause temporary service disruptions. No refunds or credits will be issued for downtime.
8. Limitation of Liability
MyBrand’s liability for any issues related to subscription cancellation or refunds is limited to the amount paid by the client for the current subscription period. MyBrand is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
9. Contact Information
For any questions or concerns regarding this Cancellation Policy, please contact us at:
Email
Phone: 1-855-608-1156
Mailing Address 3000 Windy Hill Road, Marietta, Georgia, 30067, Cobb County
10. Policy Changes
MyBrand reserves the right to modify this Cancellation Policy at any time. Clients will be notified of significant changes via email or through our website. Continued use of the service after policy changes indicates acceptance of the revised terms.
11. Governing Law
This Cancellation Policy is governed by and construed in accordance with the laws of Georgia, without regard to its conflict of law principles. Any disputes arising from or relating to this policy will be resolved in the courts of Cobb County, Georgia.
By subscribing to MyBrand, you acknowledge that you have read, understood, and agree to this Cancellation Policy.
Thank you for choosing MyBrand for your business needs.
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FAQ
How do i access the software?
Once you have purchased a plan on the website, you should receive an email immediately with access details. Please check your email inbox, including your spam folder, for an email from [email protected]. If you do not see the email, please reach out to [email protected]. If you have signed up through one of our partnerships, please contact your partnership representative for assistance. Alternatively, you can reach out to us at [email protected].
Can I change my plan later on?
Yes, you can change your plan at any time. Whether you’re in the middle of your planned cycle or under an agreement, you can switch plans. If you make the change in the middle of a cycle, it will take effect at the end of the current cycle. If you’re under an agreement, the agreement will remain in place, but you can adjust your plan up or down on the price scale as needed.
How many users can i have on my plan?
The number of users you can have on your plan varies based on the specific account type you choose. For more detailed information, please refer to your account plan details or contact our support team.
How do i cancel?
Yes, you’re able to cancel at any time. If you’re on an agreement, you’ll be charged the remaining amount for the duration of the agreement. If you are on a month-to-month plan, you need to send a cancellation request 30 days in advance to [email protected].
Do you have discounts for schools in classrooms
Yes, we do have pricing in place. Please reach out to our representative at [email protected] so they can suggest different pricing plans for you.
Do I have to pay for updates?
No! We give constant updates to our software, add new templates and you get it all for FREE! Because MyBrand is on the cloud, when we make an update or add new features, they automatically show up in your account!
Are my webs and funnels secure?
Yes! Security is our top priority, and we built MyBrand from the ground up to make sure your funnels, subscribers, and members area are secure. You don't have to worry about staying up-to-date with "plugins" that can easily be compromised.
If I have questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions 24 hours a day, 7 days a week! Just click on the "support" link on the bottom of any of our pages or go to http://help.themybrand.com/
If I cancel MyBrand account, will I lose my data?
As with most "software-as-a-service" platforms, when you cancel your account, your data will become inaccessible, but don't worry, before canceling you have the opportunity to download CSV files of your contacts and members.
Do I have to install anything?
No! We created MyBrand so you wouldn't have to have a whole I.T. department to run your website! Just login, start clicking, and you can build all of the pages in your website or funnel from the sites tab!
Can you handle the load?
Yes! Because MyBrand is hosted on the largest public cloud cluster in the world (powered by Amazon and backed up by CloudFlare Security + CDN) we have virtually unlimited ability to scale in real time. Whether you send 100 visitors or 100,000+ today, it won't slow us down!
Who owns the data / content / subscribers?
You do! Any content (including your users) is 100% owned by you. MyBrand doesn't have permission to use that content or contact your users for any reason. MyBrand is just a tool for YOU to deliver YOUR content!
Can I host the pages myself?
No, we're a hosted, "software-as-a-service" platform. We do this so that we can make sure you get all of the updates, new features, and so your websites and funnels won't break. You can also export the HTML from any of your pages, as well as your contacts anytime you'd like...
Does MyBrand take a percentage of my sales?
No. You’ll keep every penny you make.
Can I use a custom domain?
Yes, you can use your custom domain. If you don’t have one, we’ll provide you with a free themybrand.com domain name. It will look like this: yourdomain.themybrand.com. Having a custom domain name makes you look more professional online. However, you can quickly get started without one and always add a custom domain later if you prefer.
Do I need a hosting account?
No. All MyBrand plans include secure, unlimited hosting for all your digital content. We use 40 Edge servers worldwide to ensure that no matter where your visitors come from, your funnels, your website, and your e-commerce store will be reliable and lightning-fast. This means that if you’re currently paying for hosting, you can cancel your existing hosting account and save money by using MyBrand.
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